Shipping Information
At Chic Highheels Store, we ensure your elegant footwear arrives with the same sophistication and care we put into our products. We ship worldwide, excluding some remote areas and parts of Asia.
Order Processing
Please allow 1-2 business days for order processing before your shipment is dispatched.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping (DHL or FedEx) | 10-15 business days after dispatch | $12.95 |
| Free Shipping (EMS) | 15-25 business days after dispatch | Free on orders over $50 |
Please note: Delivery times are estimates and may vary due to customs processing, holidays, or unforeseen circumstances. You will receive a tracking number once your order ships.
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase from our exquisite collection of Heeled Sandals, Heels & Pumps, High Heels & Stilettos, Pumps, and Sandals & Thongs. If you need to exchange for the perfect fit or style, our process is designed to be seamless and stress-free.
Eligibility
We gladly accept returns and exchanges for full-price items within 15 days of you receiving your order. To be eligible:
- Item must be in original, unworn condition
- All original tags must be attached
- Original packaging must be intact
Important Exception: For hygiene and safety reasons, we cannot accept returns or exchanges on:
- Any sale items
- Products where the hygiene seal has been broken
This ensures the highest standards of quality and care for our discerning clientele.
Return Process
- Initiate Your Request: Within the 15-day window, contact our customer service team at [email protected] with your order number and item details. You may use the template provided below.
- Receive Instructions: We will email you a Returns Authorization Number (RAN) along with detailed shipping instructions. Please do not ship your return without this number.
- Ship Your Item: Carefully package the unworn item(s) in their original box and mail them to the address we provide. We recommend using a trackable shipping service. You are responsible for return shipping costs unless the item is faulty or incorrect.
- Completion: Once we receive and inspect your returned item, we will process your exchange or refund. You will receive an email notification confirming completion.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Chic Highheels Store Customer Service Team,
I would like to request a [return / exchange] for an item from my recent order.
Order Number: [Your Order Number]
Product Name: [e.g., ‘Serenity Stiletto Pump’]
Size: [Size]
Reason for Return/Exchange: [e.g., ‘Incorrect size’, ‘Change of mind’, etc.]
Please provide me with a Returns Authorization Number and the shipping instructions to proceed.
Thank you,
[Your Full Name] [Your Email Address associated with the order]Refund Timelines & Methods
Your satisfaction is our priority. Refunds are processed promptly upon approval of your return.
Timeline: Please allow 5-7 business days after we receive your return for the refund to be processed. The total time for the refund to be credited to your original payment method will depend on your financial institution but typically appears within 10-15 business days.
Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please note that shipping costs are non-refundable.
For exchanges, we will ship your new item as soon as we process your return, subject to stock availability. You will receive a new tracking number for your exchanged item.
Questions?
Our dedicated customer service team is here to ensure your experience is nothing short of flawless. For any questions regarding shipping, returns, or exchanges, please contact us at:
Email: [email protected]
Address: 7509 Linda Lane, Panama City, US 32404
Thank you for choosing Chic Highheels Store, where elegance meets exceptional service.