At Chic Highheels Store, we are dedicated to ensuring your complete satisfaction, from the moment you browse our exquisite collection of Heeled Sandals, Heels & Pumps, High Heels & Stilettos, Pumps, and Sandals & Thongs to the day your elegant new arrivals grace your doorstep. We understand that sometimes a pair needs to be exchanged for the perfect fit or style. Our Returns & Exchanges policy is designed with the same sophistication and care as our products, making the process seamless and stress-free.

Our Policy

We gladly accept returns and exchanges for full-price items within 15 days of you receiving your order. To be eligible for a return or exchange, your item must be in its original, unworn condition, with all original tags attached and packaging intact.

Please Note: For the hygiene and safety of all our customers, we cannot accept returns or exchanges on any sale items or on products where the hygiene seal (if applicable) has been broken. This is a common practice for footwear to ensure the highest standards of quality and care for our discerning clientele.

The Simple Process: How to Return or Exchange an Item

Follow these four elegant steps to initiate your return or exchange:

  1. Initiate Your Request: Within the 15-day window, please contact our customer service team at [email protected] with your order number and details of the item you wish to return or exchange. You may use the template provided below.
  2. Receive Instructions: We will promptly email you a Returns Authorization Number (RAN) along with detailed shipping instructions for your return. Please do not ship your return without this number.
  3. Ship Your Item: Carefully package the unworn item(s) in their original box and mail them to the address we provide. We recommend using a trackable shipping service for your peace of mind, as you are responsible for the return shipping costs unless the item is faulty or incorrect.
  4. Completion: Once we receive and inspect your returned item, we will process your exchange or refund. You will receive an email notification confirming the completion.

Return & Exchange Request Template

To expedite your request, please copy and paste the template below into an email to [email protected] and fill in the necessary details.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Chic Highheels Store Customer Service Team, I would like to request a [return / exchange] for an item from my recent order. Order Number: [Your Order Number] Product Name: [e.g., ‘Serenity Stiletto Pump’] Size: [Size] Reason for Return/Exchange: [e.g., ‘Incorrect size’, ‘Change of mind’, etc.] Please provide me with a Returns Authorization Number and the shipping instructions to proceed. Thank you, [Your Full Name] [Your Email Address associated with the order]

Refund Timelines & Methods

Your satisfaction is our priority. Refunds are processed promptly upon approval of your return.

  • Timeline: Please allow 5-7 business days after we receive your return for the refund to be processed. The total time for the refund to be credited to your original payment method will depend on your financial institution but typically appears within 10-15 business days.
  • Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please note that shipping costs are non-refundable.

For exchanges, we will ship your new item as soon as we process your return, subject to stock availability. You will receive a new tracking number for your exchanged item.

Questions?

Our dedicated customer service team is here to ensure your experience is nothing short of flawless. For any questions regarding your return or exchange, please do not hesitate to contact us at [email protected].

Thank you for choosing Chic Highheels Store, where elegance meets exceptional service.