Welcome to the Chic Highheels Store FAQ page. We’ve compiled a list of common questions to help you navigate your shopping experience with ease. Our goal is to provide you with all the information you need to feel confident and empowered in your style choices.

Products & Sizing

What types of heels do you offer?
We specialize in a curated collection of elegant footwear designed to elevate your style. Our range includes Heeled Sandals, Heels & Pumps, High Heels & Stilettos, Pumps, and Sandals & Thongs. Each pair is selected for its quality, design, and ability to express confidence and sophistication.
How do I choose the right size?
Our shoes generally fit true to size. We recommend referring to our detailed size chart available on each product page for specific measurements. If you are between sizes or have wider feet, we suggest sizing up for a more comfortable fit.
Are your heels comfortable for all-day wear?
We prioritize both style and comfort. Many of our designs incorporate features for better wearability. However, comfort is subjective. We recommend gradually breaking in your new heels at home before wearing them for extended periods.

Ordering & Payment

What payment methods do you accept?
To ensure a secure and convenient checkout, we accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Absolutely. We use advanced encryption technology to protect all your personal and payment information. Your data security is our top priority.
How do I know my order was placed successfully?
After completing your purchase, you will receive an order confirmation email sent to the address you provided. This email will contain your order number and a summary of your purchase. If you do not receive it within a few hours, please check your spam folder or contact us at [email protected].

Shipping & Delivery

Where do you ship to?
We are proud to serve a global audience of fashion-forward women! We ship to most countries worldwide. However, we are currently unable to deliver to Asia and some remote areas.
What shipping options are available?
We offer two refined shipping methods to suit your needs:

Standard Shipping ($12.95): Shipped via DHL or FedEx. Your order is processed in 1-2 business days and delivered within 10-15 days after dispatch.

Free Shipping: Available for orders over $50, shipped via EMS. Delivery takes 15-25 days after dispatch.
How can I track my order?
As soon as your order is dispatched from our warehouse, you will receive a shipping confirmation email containing your tracking number and a link to track your package’s journey right to your doorstep.
Why is my package taking longer than estimated?
While we provide estimated delivery windows, times can occasionally vary due to factors beyond our control, such as customs processing in your country or carrier delays. Your tracking information will provide the most current status.

Returns & Exchanges

What is your return policy?
We want you to be completely thrilled with your purchase. If you are not satisfied, you may return unworn items in their original packaging within 15 days of receipt for a hassle-free refund or exchange.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] with your order number. We will guide you through the simple process and provide you with the necessary instructions and return shipping label.
When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be credited back to your original method of payment. Please note that depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Account & Services

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to save your shipping and payment details for faster checkout, track your order history, and receive updates on new styles and exclusive offers.
How can I update my account information?
You can manage your personal details, address book, and password by logging into your account on our website and accessing the ‘My Account’ section.

Can’t find the answer you’re looking for? Our dedicated customer service team is always ready to assist you.
Reach out to us at [email protected].

Thank you for trusting Chic Highheels Store to be part of your fashion journey.